Header Menu
Left-Menu
News
Jan 22th, 2013
Eljay Engineering is now ISO / IEC 27001:2005 Certified to provide Professional Services & Remote Network Management Services worldwide
Dec 11th, 2012
Eljay engineers complete WLAN site surveys for one of the world’s popular accessories chain
November 24th, 2012
Eljay enhances partnership levels with leading storage vendor – NetApp
November 15th, 2012
Eljay signs contract with one of the leading Network Support providers of the USA to provide 24x7 NOC support
September 20th 2012, New Delhi
Eljay Engineering, an IT Infrastructure Management company with a global footprint, opens up its new office in Gurgaon, near New Delhi,India
August 18th, 2012
Eljay Engineering engages with a hosted services provider in New York, the USA, in providing Managed Services
June 20th, 2012
Eljay Engineering renews contract for Managed Services for a large system integrator based out of Scotland.
June 4th, 2012
Eljay achieves the status of Cisco Premier Partner and VMware Registered Partner Certification.
April 18th, 2012
Eljay along with its Cisco Gold Certified partner, a network integrator gets into a contract for a large hardware improvement program for the world’s largest international Information Technology Company, headquartered in France.
March 15th, 2012
Eljay Engineering introduces Remote Design Engineering and remote presales models which is as same as onsite design and presales consulting services.
February 14th, 2012
Eljay Professional Services team delivers global hardware refreshment across the globe for a World Renowned Entertainment Company.
January 5th, 2012
Eljay Engineering’s visionary for the year 2012 is towards focusing on Professional Services on Cisco Advanced Technologies

Service Provider Support

Eljay provides extended support for Hosted VoIP and SIP Trunking service providers on a 24 x 7 basis. These support models are evolved from the existing support Eljay provides to various service providers in North America. All the support processes are ITIL compliant and performed by qualified engineers in the latest technologies such as Porta Solutions and Broadsoft technologies. The support services in detail are as followed:

Level 1 Support:

  • Opening up of trouble tickets & Verifying tickets with the customers by collecting information on Source IP, call samples, VoIP test results, DID, Pcap traces.
  • Locate/ troubleshoot the issues using tools like Sip view, Big billing, Porta Billing.
  • Escalate to Level 2 after initial investigation with case notes on each ticket including attachments like VoIP Test results.
  • Using tools like Porta Billing to check customer accounts, SIP Accounts, IP Authentications & Configuration Management.
  • Using tools such as SIP View for viewing SIP Traces of the calls and SIP messages.
  • Using tools such as Big Billing to find the terminating carrier where the calls went through.
  • IT asset Management & Network Inventory Management.

Level 2 Support:

  • Support for Cisco HUCS having Packetized voice service provider framework using Cisco PGW2200 & Cisco Multiservice TDM access gateways AS5850 providing SS7/C7 signaling interconnects to PSTN with Cisco Communication Manager as core PBX providing business telephony applications & features to end users.
  • Providing various provisioning, maintenance and troubleshooting support for the platform including:
    • Dial-plan provisioning
    • NANP provisioning
    • DID Provisioning
    • PGW platform Administration for HSI, BAMS, SLT's
    • H323 and SIP Trunk administration
    • Communication Manager Dial-plan and telephony feature administration using Vision OSS provisioning platform
    • Telephony services administration (Extension Mobility, Directory etc.)
Footer