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Jan 22th, 2013
Eljay Engineering is now ISO / IEC 27001:2005 Certified to provide Professional Services & Remote Network Management Services worldwide
Dec 11th, 2012
Eljay engineers complete WLAN site surveys for one of the world’s popular accessories chain
November 24th, 2012
Eljay enhances partnership levels with leading storage vendor – NetApp
November 15th, 2012
Eljay signs contract with one of the leading Network Support providers of the USA to provide 24x7 NOC support
September 20th 2012, New Delhi
Eljay Engineering, an IT Infrastructure Management company with a global footprint, opens up its new office in Gurgaon, near New Delhi,India
August 18th, 2012
Eljay Engineering engages with a hosted services provider in New York, the USA, in providing Managed Services
June 20th, 2012
Eljay Engineering renews contract for Managed Services for a large system integrator based out of Scotland.
June 4th, 2012
Eljay achieves the status of Cisco Premier Partner and VMware Registered Partner Certification.
April 18th, 2012
Eljay along with its Cisco Gold Certified partner, a network integrator gets into a contract for a large hardware improvement program for the world’s largest international Information Technology Company, headquartered in France.
March 15th, 2012
Eljay Engineering introduces Remote Design Engineering and remote presales models which is as same as onsite design and presales consulting services.
February 14th, 2012
Eljay Professional Services team delivers global hardware refreshment across the globe for a World Renowned Entertainment Company.
January 5th, 2012
Eljay Engineering’s visionary for the year 2012 is towards focusing on Professional Services on Cisco Advanced Technologies

NOC Augmentation

NOC support | Network Operations Center

The services of Network Operations Centers are augmented by Eljay Engineering who has an experience over more than 3 years in augmenting the NOCs for its partners in North America. Eljay's engineers enhance the productivity of Network Operations Centers of its partners and clients by providing seamless support to their customers. Through a secured VPN tunnel, Eljay provides the same services delivered by the partners'/ clients' NOC by establishing an extension of their NOC in Eljay's Security and Network Operations Center in India.

The business & operational benefits of NOC Augmentation for the partners are when there is a need for quick scalability required to equip themselves for large projects and also to face the attrition of the technically skilled resources.

Through proactive Network Monitoring and Management and Level 1, Level 2 and Level 3 support, Eljay accomplishes the task of NOC Augmentation. In the 24 x 7 or 8 x 5 support models in monitoring Voice & Data Networks for the partners, we have an efficient model where one of our senior engineers would be deputed to the partner's site/ NOC for co-ordinating the entire activities with Eljay's NOC. This has been evolved as an efficient model of NOC Augmentation. Most of our engineers are experienced from Cisco & Microsoft . Engineers from Level 1 to Level 3 are effectively trained to impart their knowledge on technology to the customers. They are well equipped to transmit the inherent or adaptive information on technical assistance to the customers and also to exercise their skills in handling different types of customers in US, UK and Australia.

The following set of functions are delivered as part of NOC Augmentation:

  • Eljay complements and enhances the current offerings of the partner/client by providing a high end supportive hand in Level 1 through 3 monitoring of its clients' Unified Communications Infrastructure networks
  • Level 1 through Level3 Engineers who are Cisco Skilled could be deputed on Onsite Projects for Design, Implementation and Network Rollout
  • Initially, Eljay joins hands with the Level 1 Engineers of Partners in monitoring the networks during the dark hours and hence help in bringing in economic efficiency
  • Eljay initiates the business relationship through Fault Monitoring and Level 1 monitoring of Voice networks along with Partner ’s NOC and hence develop confidence and build the remote “trust”
  • Level 2 and Level 3 support services in monitoring and troubleshooting Partner ’s clients /networks could be rendered from Eljay’s NOC through secured VPN Tunnel and thereby help Partners in focusing more on large customer acquisitions and business expansions
  • The infrastructure and skill levels for network management fall in a suitable Finance Matrix, when it comes to Eljay delivering services from its NOC
  • Eljay maintains a world class training process and internationally accepted Continuous Improvement procedures in enhancing the service levels to its partners and clients, which will in turn help in the scalability options of Partners

For instance, please review the case study on NOC Augmentation,Click here!.

We invite you to find out more about our company and services. More information about our NOC services can be found at:www.eljayindia.com

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